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Service Management: From Definition To Information Modeling
Service Management: From Definition to Information Modeling Gbaguidi, C., 2 paper is organized as follows. Section 2 concentrates on clarify-ing the service related terminology, especially service manage- ... Doc Viewer

Operations management - Wikipedia
According to Fitzsimmons, Fitzsimmons and Bordoloi The Manufacturing and Service Operations Management Society (MSOM) 7th edition, 2012. R. G. Poluha: The Quintessence of Supply Chain Management: What You Really Need to Know to Manage Your Processes in Procurement, Manufacturing, ... Read Article

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INTRODUCTION TO SERVICE MANAGEMENT
INTRODUCTION TO SERVICE MANAGEMENT Paolo Gaiardelli & Giuditta Pezzotta Service Chain Management . Fitzsimmons, J.A., Fitzsimmons, M.J. (2000). New Service Development: The%20servitization%20of%20manufacturing.pdf ... Read Content

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Service Management Operations, Strategy, Information Technology Seventh Edition James A. Fitzsimmons Seay Professor of Business Emeritus University of Texas at Austin ... Retrieve Doc

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Service Management - Lrc.tnu.edu.vn
Service Management Subject: Đại học Thái Nguyên-Thai Nguyen University Keywords: Quản lý,Dịch vụ Created Date: 5/19/2015 2:40:10 PM ... Document Viewer

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Service Recovery - Wikipedia
Service recovery is, according to Fitzsimmons (2011 process of returning aggrieved/dissatisfied customers to a state of satisfaction with a company/service Service recovery differs from complaint management in its focus on service failures and the company’s immediate reaction to it. ... Read Article

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